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Decision Report 201604921

Case ref:

201604921
Date:

March 2017
Body:

Trust Housing Association Ltd
Sector:

Housing Associations
Outcome:

Not upheld, no recommendations
Subject:

neighbour disputes and anti-social behaviour

Summary

Mrs C complained that the housing association failed to reasonably investigate and respond to complaints she raised about her exclusion from a communal area within the residential development in which she lived.

We found evidence that the association carried out a suitable investigation after Mrs C complained about the decision. We found the association had taken sensible and sensitive steps to bring about a resolution. We did not uphold Mrs C's complaint.