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Advisory Audit Board
… oversees the management of risk and audit issues, and reports to the Ombudsman. Committee responsibilities are set … financial statements, including its annual and interim reports and any other formal announcement relating to its … approving annual internal audit work plan; reviewing all reports from those auditors; reviewing and monitoring the …Ombudsman findings, themes and trends – May 2024
… learning from complaints This month we published decision reports from 18 complaints investigated by the Ombudsman. 13 … opportunities for learning. All our published decision reports can be read in full on our website . … Ombudsman …How we put things right
… their complaints process Sharing learning We publish our reports to share the learning from complaints and help service providers improve. You can search our online reports to read examples of our findings and recommendations. For help searching reports phone our communications team on 0131 240 2990. … …Ombudsman findings, themes and trends – June 2024
… trust and transparency. This month we published decision reports from 11 complaints investigated by the Ombudsman. Six … their complaint handling. All our published decision reports can be read in full on our website . … Ombudsman …Class 2: How we deliver our functions and services
… Information about our work, strategy and policy Annual reports Annual audit reports Annual statistics British Sign Language Plan Business … and procedures Scottish Welfare Fund statistics and reports Strategic objectives Training resources Information …SPSO Publishes 2015-16 Customer Satisfaction Survey
SPSO Publishes 2015-16 Customer Satisfaction Survey Thu, 17/11/2016 - 12:00 We have published our report on the findings from our 2015-16 Customer Satisfaction Survey. It explains…Class 3: How we take decisions and what we have decided
… about our decision-making Investigation and decision reports (search function) Scottish Welfare Fund case summaries Ombudsman newsletters (with links to reports) Minutes of meetings (Leadership Team and Audit and …Case study: Valuing complaints at Glasgow Housing Association
… to our governing body and executive team and monthly reports to key areas responsible for service delivery. … members and reassurance provided in terms of more regular reports to the board. Complaint performance information is … directors as part of the new area complaint performance reports. However, the framework of complaint performance …Ombudsman's findings May 2023
… for decision making This month we have published decision reports from 22 complaints that were investigated by the … 8 The Ombudsman has also this month published two public reports, which give details of two investigations which made … in public services. All our published decision reports can be read in full on our website . Details of both …SPSO Policies
SPSO Policies This page contains SPSO handbooks. Information below each link tells you the contents for each handbook. Please contact us to request these documents in another format. Information…