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Ombudsman's findings themes and trends - August 2023
… to protect staff and service users. We published decision reports from 18 complaints investigated by the Ombudsman. 12 … Not upheld: 5 The Ombudsman has also published two public reports , which give details of two investigations which made … can be found on our website . All our published decision reports can be read in full on our website . … Ombudsman's …Corporate information
Corporate information Find our more about our strategy and performance, by accessing our annual accounts, business plans, minutes of meetings, performance information and research.…Ombudsman's findings themes and trends - October 2023
… in place to learn from complaints. We published decision reports from 12 complaints investigated by the Ombudsman. Ten … about the patient's care. All our published decision reports can be read in full on our website . … Ombudsman's …Ombudsman's findings themes and trends - November 2023
… of taking a person-centred approach. We published decision reports from 17 complaints investigated by the Ombudsman. … any questions get in touch. All our published decision reports can be read in full on our website . … Ombudsman's …Ombudsman's findings, themes and trends - February 2024
… the power of apologies. This month we published decision reports from 17 complaints investigated by the Ombudsman. … the service they receive. All our published decision reports can be read in full on our website . … Ombudsman's …Ombudsman findings, themes and trends – September 2024
… in healthcare This month we published decision reports from 12 complaints investigated by the Ombudsman. … about their healthcare. All our published decision reports can be read in full on our website. … Ombudsman …Ombudsman's findings: themes and trends July 2023
… things will be put right This month we published decision reports from 17 complaints investigated by the Ombudsman. 10 … can be found on our website . All our published decision reports can be read in full on our website . … Ombudsman's …Ombudsman's findings themes and trends - December 2023
… with the complainant. This month we published decision reports from 18 complaints investigated by the Ombudsman. … to know more, get in touch. All our published decision reports can be read in full on our website . … Ombudsman's …Ombudsman findings, themes and trends – March 2024
… consistent communication. This month we published decision reports from 18 complaints investigated by the Ombudsman. … recommendations for redress. All our published decision reports can be read in full on our website . … Ombudsman …Ombudsman findings, themes and trends – August 2024
… accurate record keeping. This month we published decision reports from 14 complaints investigated by the Ombudsman. Ten … in public services. All our published decision reports can be read in full on our website . … Ombudsman …