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Performance indicators
… in 12 months or less, including full investigation reports laid before the Scottish Parliament. This indicator …The Model Complaints Handling Procedures
The Model Complaints Handling Procedures Since 2012 the SPSO's Complaints Standards Authority (CSA) has worked closely with a range of partners and stakeholders to develop and implement…Information for MSPs, MPs and parliamentary staff
… an office-holder of the Scottish Parliament. An Ombudsman reports to Parliament to help members of that Parliament hold … that citizens are being treated appropriately. All our reports are issued to the Parliament and have the status of … documents. We lay regularly before the Parliament: summary reports of decisions full investigation reports of the most …The Independent National Whistleblowing Officer (INWO)
The Independent National Whistleblowing Officer (INWO) The Independent National Whistleblowing Officer (INWO) now has a website. You can access this here. The INWO service for the NHS…New Social Work Model Complaints Handling Procedure published
New Social Work Model Complaints Handling Procedure published Thu, 15/12/2016 - 12:00 Today we have published the Social Work Model Complaints Handling Procedure (CHP). This…Statistics 2016-17
Statistics 2016-17 Introduction In 2016-17, we received 5,586 complaints and enquiries, compared to 5,358 in the previous year, an increase of 4% in overall contact. We determined 5,508 complaints and…Speak Up Week 2023: The week in review
… , which was supplemented by a blog about annual reports . What happens next? Speak Up Week has reminded us of …Speak Up Week 2022: Spotlight on Whistleblowing Champions
Speak Up Week 2022: Spotlight on Whistleblowing Champions Wed, 05/10/2022 - 12:00 Whistleblowing Champions are individuals within health boards in Scotland, who monitor…How we handle complaints
How we handle complaints The steps listed below shows what happens to your complaint when you decide to bring it to our office after being through an organisation's complaints procedure. If you have…Open Evenings for Professional Clinical Advisers
… reviewed and ensure findings and conclusions contained in reports are consistent and based on a good and contemporary …