The Scottish Public Services Ombudsman (SPSO) covers three functions. Please select which of our services you need below.
Scottish Public Services Ombudsman
The SPSO is the final stage for complaints about public service organisations in Scotland.
Follow the link below if
- you would like to find out more about making a complaint
- you want to submit a complaint online
- you are a looking for information relating to complaints handling standards or require guidance or support as a public service organisation
- you are looking for corporate information about our organisation.
Scottish Welfare Fund Independent Review
We carry out independent reviews of decisions that councils make on community care and crisis grant applications.
Follow the link below if
- you would like to ask us for a review of a council decision about a community care grant or a crisis grant application
- you would like to find out more about the review process
- you are an adviser helping an applicant who is unsatisfied with a council’s decision.
Independent National Whistleblowing Officer
The Independent National Whistleblowing Officer (INWO) is the final stage of the process for NHS workers raising concerns about the health services they deliver in Scotland.
Follow the link below if
- you would like to find out more about raising a whistleblowing concern
- you want to submit a whistleblowing complaint online
- you are looking for information about the National Whistleblowing Standards or require guidance or support as an NHS organisation.
Please be aware that the Scottish Public Services Ombudsman operates only through the following official websites
- https://www.spso.org.uk/spso
- https://swf.spso.org.uk/
- https://inwo.spso.org.uk/