New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
We are Scotland's Ombudsman
The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about most public services in Scotland.
Before you come to us
Learn how to make a complaint about a public service.
Already complained? Find out if we can handle your complaint with our complaints checker.
Make a complaint
Start your complaint using our secure online form.
Learn more about how we handle complaints.
For Organisations
Information about the Model Complaints Handling Procedures for individual sectors under our remit and resources to support public service organisations in handling complaints
Findings
Browse or search our database of complaint findings across all sectors under our remit.
