Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300374 | Scottish Water | damage caused / compensation | Not upheld, no recommendations | September 2013 |
| 201300423 | University of the West of Scotland | special needs - assessment and provision | Upheld, recommendations | September 2013 |
| 201300528 | Highland NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | September 2013 |
| 201300591 | The City of Edinburgh Council | refuse collection & bins | Not upheld, no recommendations | September 2013 |
| 201300595 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | September 2013 |
| 201300691 | Scottish Prison Service | communication | Upheld, recommendations | September 2013 |
| 201300749 | Scottish Prison Service | accuracy of prisoner record | Not upheld, no recommendations | September 2013 |
| 201300775 | Scottish Water | damage caused / compensation | Not upheld, action taken by body to remedy, no recommendations | September 2013 |
| 201300812 | Lothian NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | September 2013 |
| 201300814 | Midlothian Council | handling of application (complaints by opponents) | Upheld, no recommendations | September 2013 |