.cookie-banner { display: none; }

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r

News and media

Media enquiries

Media enquiries to the SPSO communications team can be made by email or by phone: 0131 240 2990.

Latest news

Current complaint allocation time: 12 weeks Monday, April 28, 2025
Customer Service Standards Survey Monday, April 14, 2025
Scottish Parliament nominates new Ombudsman Tuesday, April 1, 2025
Scottish Welfare Fund update - March 2025 Thursday, March 20, 2025
SPSO Launches New Interactive Complaints Map Wednesday, March 19, 2025

Updated: March 17, 2021