Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102859 North Lanarkshire Council complaints handling Some upheld, recommendations September 2012
201102909 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2012
201103035 East Dunbartonshire Council policy/administration Some upheld, recommendations September 2012
201103075 West Lothian Council repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations September 2012
201103118 Scottish Prison Service personal property Upheld, recommendations September 2012
201103179 Ayrshire and Arran NHS Board clinical treatment / diagnosis; record-keeping Some upheld, recommendations September 2012
201103217 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2012
201103218 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2012
201103309 A Medical Practice in the Greater Glasgow and Clyde NHS Board area lists; complaints handling Some upheld, action taken by body to remedy, recommendations September 2012
201103311 Lanarkshire NHS Board appointments/admissions (delay, cancellation, waiting lists) Upheld, recommendations September 2012