Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201708677 | University of Edinburgh | complaints handling | Upheld, recommendations | January 2019 |
| 201709050 | Scottish Prison Service | policy / administration | Some upheld, recommendations | January 2019 |
| 201800032 | Falkirk Council | road authority as developer / road alterations | Upheld, recommendations | January 2019 |
| 201800064 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | January 2019 |
| 201800177 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | January 2019 |
| 201800377 | Falkirk Council | child services and family support | Some upheld, recommendations | January 2019 |
| 201800417 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201800504 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201800508 | Highland NHS Board | nurses / nursing care | Upheld, recommendations | January 2019 |
| 201800529 | Midlothian Council | other | Not upheld, no recommendations | January 2019 |