Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204560 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2014 |
| 201204664 | Forth Valley NHS Board | complaints handling | Upheld, recommendations | May 2014 |
| 201204797 | Forth Valley College of Further and Higher Education | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | May 2014 |
| 201204806 | Aberdeen City Council | repairs and maintenance | Not upheld, recommendations | May 2014 |
| 201204866 | Perth and Kinross Council | right to buy | Upheld, recommendations | May 2014 |
| 201204870 | Lothian NHS Board | record keeping | Upheld, action taken by body to remedy, no recommendations | May 2014 |
| 201204958 | Lothian NHS Board | policy / administration | Upheld, recommendations | May 2014 |
| 201204987 | Shetland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2014 |
| 201205039 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2014 |
| 201205173 | Scottish Borders Council | building standards | Not upheld, no recommendations | May 2014 |