Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200144 | A Medical Practice in the Fife NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | March 2013 |
| 201200170 | The City of Edinburgh Council | secondary school | Some upheld, recommendations | March 2013 |
| 201200191 | Business Stream | charging method / calculation | Not upheld, no recommendations | March 2013 |
| 201200379 | Perth and Kinross Council | council tax (incl community charge) | Some upheld, recommendations | March 2013 |
| 201200391 | East Dunbartonshire Council | policy/administration | Some upheld, recommendations | March 2013 |
| 201200467 | East Renfrewshire Council | handling of application (complaints by applicants) | Not upheld, no recommendations | March 2013 |
| 201200560 | Aberdeenshire Council | policy/administration | Not upheld, no recommendations | March 2013 |
| 201200562 | Business Stream | meter reading | Upheld, action taken by body to remedy, recommendations | March 2013 |
| 201200643 | Scottish Borders Council | policy/administration | Some upheld, recommendations | March 2013 |
| 201200662 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |