Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301243 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201302862 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201303565 | Renfrewshire Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | May 2016 |
| 201306096 | Glasgow City Council | policy/administration | Some upheld, recommendations | May 2016 |
| 201400708 | The Moray Council | child services and family support | Some upheld, recommendations | May 2016 |
| 201402469 | Aberdeen City Council | communication staff attitude dignity and confidentiality | Some upheld, recommendations | May 2016 |
| 201403993 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | May 2016 |
| 201404640 | The City of Edinburgh Council | statutory notices | Not upheld, no recommendations | May 2016 |
| 201404925 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201404954 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |