Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201305578 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2016
201306245 Business Stream charging method / calculation Upheld, recommendations February 2016
201401201 Business Stream charging method / calculation Not upheld, action taken by body to remedy, no recommendations February 2016
201402414 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, action taken by body to remedy, no recommendations February 2016
201402748 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2016
201403459 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2016
201404427 Scottish Prison Service progression Not upheld, no recommendations February 2016
201404548 Business Stream incorrect billing Upheld, recommendations February 2016
201405005 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations February 2016
201405116 University of Strathclyde complaints handling Not upheld, recommendations February 2016