Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201801326 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2019
201801434 Clackmannanshire Council policy / administration Not upheld, no recommendations August 2019
201801892 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2019
201802334 Aberdeenshire Council sheltered housing and community care Not upheld, no recommendations August 2019
201802741 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2019
201802910 Greater Glasgow and Clyde NHS Board - Acute Services Division complaints handling Upheld, recommendations August 2019
201802950 Glasgow City Health and Social Care Partnership policy / administration Upheld, recommendations August 2019
201803355 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2019
201803537 Clear Business Water incorrect billing Upheld, recommendations August 2019
201803683 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations August 2019