Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201604078 Midlothian Council neighbour disputes and anti-social behaviour Upheld, recommendations August 2017
201604173 Glasgow Caledonian University complaints handling Not upheld, no recommendations August 2017
201604467 A Dentist in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2017
201604595 East Dunbartonshire Council home helps, concessions, grants, charges for services Upheld, recommendations August 2017
201605508 Dumfries and Galloway NHS Board communication / staff attitude / dignity / confidentiality Not duly made or withdrawn, no recommendations August 2017
201605965 Glasgow Caledonian University communication staff attitude dignity and confidentiality Not upheld, no recommendations August 2017
201606227 A Council secondary school Not upheld, recommendations August 2017
201606237 West Dunbartonshire Council non-domestic rates Not upheld, no recommendations August 2017
201606479 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2017
201606524 Greater Glasgow and Clyde NHS Board - Acute Services Division appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations August 2017