Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201468 Scottish Prison Service complaints handling Upheld, recommendations December 2012
201201488 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2012
201201692 Falkirk Council neighbour disputes and anti-social behaviour Not upheld, no recommendations December 2012
201201696 Lanarkshire NHS Board appointments/admissions (delay, cancellation, waiting lists) Not upheld, no recommendations December 2012
201201737 Scottish Prison Service complaints handling Upheld, recommendations December 2012
201201751 The City of Edinburgh Council applications, allocations, transfers & exchanges Not upheld, no recommendations December 2012
201201755 Scottish Prison Service personal property Not upheld, no recommendations December 2012
201201979 Scottish Water sewer flooding - external Not upheld, no recommendations December 2012
201202123 Dumfries and Galloway Housing Partnership policy/administration Not upheld, no recommendations December 2012
201202186 Argyll Community Housing Association policy/administration Not upheld, no recommendations December 2012