Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200265 | Scottish Water | complaints handling | Not upheld, no recommendations | November 2012 |
| 201200315 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | November 2012 |
| 201200322 | Fife Council | rights of way and public footpaths | Some upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201200357 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |
| 201200369 | A Medical Practice in the Tayside NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, recommendations | November 2012 |
| 201200455 | Fife Council | parking | Not upheld, no recommendations | November 2012 |
| 201200506 | Business Stream Ltd | leakage | Not upheld, no recommendations | November 2012 |
| 201200735 | Lanarkshire NHS Board | complaints handling | Not upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201200842 | Aberdeen City Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | November 2012 |
| 201200850 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |