Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201101414 | Lothian NHS Board - University Hospitals Division | Complaints handling | Some upheld, recommendations | April 2012 |
| 201101581 | Scottish Prison Service | complaints handling | Upheld, recommendations | April 2012 |
| 201101682 | Scottish Natural Heritage | policy/administration | Some upheld, no recommendations | April 2012 |
| 201101686 | A Medical Practice in the Grampian NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | April 2012 |
| 201101838 | Business Stream Ltd | meter size | Not upheld, no recommendations | April 2012 |
| 201101839 | Highland NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | April 2012 |
| 201101886 | Scottish Government | policy/administration | Some upheld, recommendations | April 2012 |
| 201101933 | Paragon Housing Association Ltd | policy/administration | Not upheld, no recommendations | April 2012 |
| 201101964 | Fife NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | April 2012 |
| 201102068 | Scottish Prison Service | accuracy of Prisoner Record | Not upheld, no recommendations | April 2012 |