Office closure 

We will be closed on Monday 16 September 2024 for the public holiday. You can still submit complaints through our online form, but we won't respond until we reopen on Tuesday 17 September.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
202207640 A Medical Practice in the Ayrshire and Arran NHS Board area Clinical treatment / diagnosis Some upheld, recommendations October 2023
202002423 South Lanarkshire Council Complaints handling Upheld, recommendations September 2023
202007481 West Dunbartonshire Council Council Tax Upheld, recommendations September 2023
202101440 South Lanarkshire Health and Social Care Partnership Assessments / self-directed support Not upheld, no recommendations September 2023
202102932 Scottish Ambulance Service Failure to send ambulance / delay in sending ambulance Upheld, no recommendations September 2023
202104574 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations September 2023
202106214 Glasgow City Health and Social Care Partnership Community Mental health services Upheld, recommendations September 2023
202106438 Glasgow City Health and Social Care Partnership Nurses / Nursing Care Some upheld, recommendations September 2023
202107863 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Some upheld, recommendations September 2023
202109366 West Dunbartonshire Council Secondary School Upheld, recommendations September 2023