Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104041 Tayside NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations September 2012
201104065 Fife Council handling of application (complaints by opponents) Not upheld, no recommendations September 2012
201104108 Glasgow City Council policy / administration; planning permission Not upheld, no recommendations September 2012
201104124 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2012
201104645 Caledonia Housing Association improvements and alterations; complaints handling Some upheld, recommendations September 2012
201104802 Lothian NHS Board - University Hospitals Division clinical treatment / diagnosis; complaints handling Some upheld, recommendations September 2012
201104953 Business Stream Ltd charging method / calculation Not upheld, no recommendations September 2012
201104998 Scottish Water damage caused / claim for compensation Not upheld, no recommendations September 2012
201105002 East Lothian Council transfers Not upheld, no recommendations September 2012
201105188 Lothian NHS Board - University Hospitals Division communication, staff attitude, dignity, confidentiality Not upheld, no recommendations September 2012