Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102164 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | April 2012 |
| 201102374 | Western Isles NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | April 2012 |
| 201102718 | Scottish Ambulance Service | policy/administration | Not upheld, no recommendations | April 2012 |
| 201102763 | Dalmuir Park Housing Association Ltd | claim | Not upheld, recommendations | April 2012 |
| 201102800 | Ayrshire and Arran NHS Board | clinical treatment; diagnosis | Some upheld, recommendations | April 2012 |
| 201102839 | Business Stream Ltd | incorrect billing | Not upheld, no recommendations | April 2012 |
| 201102853 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, no recommendations | April 2012 |
| 201102884 | A Dental Practice in the Lothian NHS Board area | Complaints handling | Not upheld, action taken by body to remedy, recommendations | April 2012 |
| 201102893 | Argyll Community Housing Association | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, recommendations | April 2012 |
| 201103024 | Forth Valley NHS Board | clinical treatment; diagnosis | Some upheld, action taken by body to remedy, no recommendations | April 2012 |