Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201303446 Melville Housing Association Ltd complaints handling Not upheld, no recommendations December 2014
201303609 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations December 2014
201303634 Business Stream incorrect billing Upheld, recommendations December 2014
201303912 Argyll and Bute Council maintenance and repair of roads Upheld, recommendations December 2014
201304138 Tayside NHS Board clinical treatment / diagnosis Upheld, action taken by body to remedy, no recommendations December 2014
201304154 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2014
201304169 Perth and Kinross Council handling of application (complaints by applicants) Some upheld, recommendations December 2014
201304220 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations December 2014
201304372 Scottish Prison Service personal property Upheld, recommendations December 2014
201304451 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2014