Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305865 | Aberdeen City Council | council tax | Upheld, recommendations | September 2014 |
| 201305939 | University of the Highlands and Islands | complaints handling | Some upheld, recommendations | September 2014 |
| 201306031 | Lanarkshire NHS Board | nurses / nursing care | Upheld, recommendations | September 2014 |
| 201306078 | Dumfries and Galloway Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | September 2014 |
| 201306145 | University of the Highlands and Islands | teaching and supervision | Not upheld, recommendations | September 2014 |
| 201306193 | Borders NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | September 2014 |
| 201306259 | Scottish Prison Service | legal correspondence | Not upheld, no recommendations | September 2014 |
| 201400018 | Angus Council | complaints handling (including appeals procedures) | Upheld, recommendations | September 2014 |
| 201400107 | Glasgow City Council | parking | Not upheld, no recommendations | September 2014 |
| 201400127 | Scottish Prison Service | food | Not upheld, no recommendations | September 2014 |