Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201805373 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, no recommendations March 2020
201805569 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2020
201805705 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2020
201805719 Scottish Prison Service complaints handling Upheld, recommendations March 2020
201805751 A Dentist in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2020
201805833 North Lanarkshire Council neighbour disputes and anti-social behaviour Not upheld, no recommendations March 2020
201805856 A Medical Practice in the Lothian NHS Board area policy / administration Not upheld, no recommendations March 2020
201805983 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2020
201806224 Heriot-Watt University policy / administration Upheld, recommendations March 2020
201806236 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2020