Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201404543 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2016 |
| 201404639 | Lothian NHS Board | nurses / nursing care | Some upheld, recommendations | January 2016 |
| 201404784 | Glasgow Housing Association | complaints handling | Some upheld, action taken by body to remedy, recommendations | January 2016 |
| 201404857 | Lothian NHS Board | nurses / nursing care | Upheld, recommendations | January 2016 |
| 201404967 | Business Stream | incorrect billing | Resolved, no recommendations | January 2016 |
| 201405047 | Argyll and Bute Council | maintenance and repair of roads | Not upheld, action taken by body to remedy, no recommendations | January 2016 |
| 201405103 | Business Stream | policy/administration | Not upheld, no recommendations | January 2016 |
| 201405112 | The City of Edinburgh Council | unauthorised developments: enforcement action/stop and discontinuation notices | Upheld, recommendations | January 2016 |
| 201405142 | Perth and Kinross Council | noise pollution | Upheld, recommendations | January 2016 |
| 201405167 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2016 |