Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201407271 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations November 2015
201407295 Business Stream incorrect billing Resolved, no recommendations November 2015
201407354 Greater Glasgow and Clyde NHS Board - Acute Services Division appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations November 2015
201407367 Business Stream incorrect billing Resolved, no recommendations November 2015
201407585 South Lanarkshire Council repairs and maintenance Upheld, recommendations November 2015
201407616 Aberdeen City Council repairs and maintenance Upheld, recommendations November 2015
201407873 Fife Council claims for damage, injury, loss Some upheld, recommendations November 2015
201500055 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2015
201500112 West Lothian Council secondary school Upheld, recommendations November 2015
201500206 Scottish Prison Service home detention curfew Upheld, recommendations November 2015