Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201501534 East Lothian Council communication staff attitude dignity and confidentiality Not upheld, no recommendations November 2015
201501602 Scottish Prison Service policy/administration Some upheld, recommendations November 2015
201501711 West Lothian Council neighbour disputes and anti-social behaviour Some upheld, recommendations November 2015
201502011 Lothian NHS Board complaints handling Not duly made or withdrawn, no recommendations November 2015
201502058 West Lothian Council policy/administration Not upheld, no recommendations November 2015
201502097 Scottish Prison Service escorting services Upheld, recommendations November 2015
201502107 Glasgow City Council council failure to follow sg guidance Upheld, recommendations November 2015
201502172 Scottish Prison Service legal correspondence Not duly made or withdrawn, no recommendations November 2015
201502568 Scottish Prison Service complaints handling Not upheld, no recommendations November 2015
201301769 Highland NHS Board clinical treatment / diagnosis Not upheld, recommendations October 2015