Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104012 A Dental Practice in the Greater Glasgow and Clyde NHS Board area complaints handling Upheld, recommendations April 2013
201104070 Scottish Water sewer flooding - external Some upheld, action taken by body to remedy, recommendations April 2013
201104276 South Lanarkshire Council policy/administration Some upheld, action taken by body to remedy, recommendations April 2013
201104623 Queen Margaret University teaching and supervision Some upheld, recommendations April 2013
201104648 The City of Edinburgh Council policy/administration Some upheld, recommendations April 2013
201104937 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2013
201105183 Scottish Water damage caused / compensation Not upheld, recommendations April 2013
201105481 Borders NHS Board complaints handling Some upheld, recommendations April 2013
201200179 Registers of Scotland policy/administration Some upheld, recommendations April 2013
201200189 South Lanarkshire Council policy/administration Upheld, action taken by body to remedy, no recommendations April 2013