Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201607681 | Dumfries and Galloway Council | complaints handling (including appeals procedures) | Upheld, no recommendations | October 2017 |
| 201607740 | South Ayrshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | October 2017 |
| 201607821 | Scottish Water | policy/administration | Some upheld, recommendations | October 2017 |
| 201607831 | Scottish Qualifications Authority | complaints handling | Not upheld, no recommendations | October 2017 |
| 201607870 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2017 |
| 201608076 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | October 2017 |
| 201608133 | Orkney Islands Council | applications, allocations, transfers & exchanges | Not upheld, no recommendations | October 2017 |
| 201608251 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | October 2017 |
| 201608569 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | October 2017 |
| 201608586 | A Medical Practice in the Grampian NHS Board area | lists (incl difficulty registering and removal from lists) | Upheld, recommendations | October 2017 |