Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201201083 | Cairn Housing Association Ltd | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | October 2012 |
| 201201252 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | October 2012 |
| 201201411 | Scottish Prison Service | clothing | Not upheld, action taken by body to remedy, no recommendations | October 2012 |
| 201201421 | Scottish Prison Service | regime and operation of prison | Not upheld, no recommendations | October 2012 |
| 201105352 | A Medical Practice in the Borders NHS Board area | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | October 2012 |
| 201003315 | Greater Glasgow and Clyde NHS Board | policy/administration; complaints handling | Upheld, recommendations | September 2012 |
| 201100106 | Glasgow City Council | finance - rent | Not upheld, no recommendations | September 2012 |
| 201101332 | Greater Glasgow and Clyde NHS Board - Acute Services Division | policy/administration | Upheld, recommendations | September 2012 |
| 201101431 | The Highland Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2012 |
| 201101545 | Edinburgh Napier University | complaints handling | Some upheld, recommendations | September 2012 |