Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201607812 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2017
201607982 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations December 2017
201608056 Highland NHS Board clinical treatment / diagnosis Not upheld, recommendations December 2017
201608061 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2017
201608215 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations December 2017
201608275 The City of Edinburgh Council repairs and maintenance Upheld, recommendations December 2017
201608305 University of Glasgow policy/administration Not upheld, no recommendations December 2017
201608319 Heriot-Watt University complaints handling Upheld, recommendations December 2017
201608438 Business Stream incorrect billing Resolved, no recommendations December 2017
201608609 Thistle Housing Association Ltd policy/administration Some upheld, no recommendations December 2017