Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103741 | South Lanarkshire Council | claims for damage, injury, loss | Not upheld, no recommendations | December 2012 |
| 201103765 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | December 2012 |
| 201103826 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201104215 | Business Stream Ltd | incorrect billing | Upheld, recommendations | December 2012 |
| 201104574 | Scottish Prison Service | policy/administration | Some upheld, recommendations | December 2012 |
| 201104709 | South Lanarkshire Council | complaints handling | Upheld, recommendations | December 2012 |
| 201105083 | Scottish Water | damage caused / compensation | Some upheld, action taken by body to remedy, no recommendations | December 2012 |
| 201105187 | A Dentist in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201105283 | Business Stream Ltd | charging method / calculation | Some upheld, recommendations | December 2012 |
| 201105489 | University of Aberdeen | policy/administration | Some upheld, no recommendations | December 2012 |