Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201004156 | A Medical Practice, Lanarkshire NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | July 2011 |
| 201004256 | The Highland Council | Policy/administration | Not upheld, no recommendations | July 2011 |
| 201004347 | Scottish Court Service | Delay | Not upheld, recommendations | July 2011 |
| 201004458 | Aberdeen City Council | Complaints handling | Not upheld, no recommendations | July 2011 |
| 201004596 | Lanarkshire NHS Board | Communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | July 2011 |
| 201004659 | University of Strathclyde | complaints handling | Upheld, recommendations | July 2011 |
| 201004831 | West Lothian Council | Secondary School | Not upheld, no recommendations | July 2011 |
| 201004919 | Scottish Borders Council | Primary School | Not upheld, no recommendations | July 2011 |
| 201004920 | HM Inspectorate of Education | Policy/administration | No decision reached | July 2011 |
| 201004984 | Scottish Prison Service | Policy/Administration | Upheld, action taken by body to remedy, no recommendations | July 2011 |