Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201601706 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | December 2017 |
| 201601915 | Glasgow City Council | primary school | Some upheld, recommendations | December 2017 |
| 201602059 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | December 2017 |
| 201602125 | East Lothian Council | improvements and renovation | Some upheld, recommendations | December 2017 |
| 201602127 | East Lothian Council | improvements and renovation | Some upheld, recommendations | December 2017 |
| 201602129 | East Lothian Council | improvements and renovation | Not upheld, no recommendations | December 2017 |
| 201602349 | South Lanarkshire Council | complaints handling (including appeals procedures) | Not upheld, recommendations | December 2017 |
| 201602380 | East Lothian Council | handling of application (complaints by opponents) | Not upheld, no recommendations | December 2017 |
| 201602584 | Lanarkshire NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | December 2017 |
| 201603036 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | December 2017 |