Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201003234 | Dundee City Council | policy/administration | Not upheld, no recommendations | August 2012 |
| 201003618 | Ayrshire and Arran NHS Board | admission, discharge and transfer procedures | Some upheld, recommendations | August 2012 |
| 201003683 | The Highland Council | complaints handling | Upheld, recommendations | August 2012 |
| 201003932 | Ayrshire and Arran NHS Board | clinical treatment/diagnosis | Not upheld, no recommendations | August 2012 |
| 201004338 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |
| 201004828 | West Lothian Council | finance - housing benefit and council tax benefit | Some upheld, recommendations | August 2012 |
| 201004951 | Fife NHS Board | hygiene, cleanliness and infection control | Not upheld, recommendations | August 2012 |
| 201005054 | Perth and Kinross Council | policy/administration | Upheld, action taken by body to remedy, no recommendations | August 2012 |
| 201005308 | The Highland Council | handling of application (complaints by opponents) | Some upheld, no recommendations | August 2012 |
| 201100659 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | August 2012 |