Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201005324 Scottish Prison Service Complaints Handling Some upheld, no recommendations January 2012
201005378 Tayside NHS Board Clinical treatment / Diagnosis Not upheld, recommendations January 2012
201100050 A Dental Practice, Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Upheld, action taken by body to remedy, no recommendations January 2012
201100243 Grampian NHS Board Clinical treatment / Diagnosis Some upheld, recommendations January 2012
201100277 Highland NHS Board Clinical treatment / Diagnosis Some upheld, recommendations January 2012
201100346 The City of Edinburgh Council Policy/administration Some upheld, recommendations January 2012
201100349 A Dental Practice, Greater Glasgow and Clyde NHS Board Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations January 2012
201100515 Knowes Housing Association Ltd Repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, action taken by body to remedy, no recommendations January 2012
201100537 Glasgow City Council Private sector grants and loans, house condition surveys Some upheld, action taken by body to remedy, no recommendations January 2012
201100538 The City of Edinburgh Council Council Tax (incl Community Charge) Not upheld, no recommendations January 2012