Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302519 | Business Stream | incorrect billing | Upheld, action taken by body to remedy, no recommendations | May 2014 |
| 201302559 | The City of Edinburgh Council | complaints handling | Upheld, recommendations | May 2014 |
| 201302566 | Lanarkshire NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | May 2014 |
| 201302669 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2014 |
| 201302734 | Business Stream | incorrect billing | Not upheld, no recommendations | May 2014 |
| 201302813 | West Lothian Council | improvements and renovation | Some upheld, recommendations | May 2014 |
| 201302949 | Aberdeenshire Council | adoption procedures | No decision reached | May 2014 |
| 201303203 | Scottish Prison Service | complaints handling | Upheld, recommendations | May 2014 |
| 201303377 | Scottish Prison Service | legal correspondence | Some upheld, recommendations | May 2014 |
| 201303552 | Forth Valley NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, action taken by body to remedy, no recommendations | May 2014 |