Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201702396 | Glasgow City Council | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | February 2018 |
| 201702401 | Fife Council | applications / allocations / transfers / exchanges | Not upheld, no recommendations | February 2018 |
| 201702621 | Angus Council | policy / administration | Upheld, recommendations | February 2018 |
| 201702982 | The City of Edinburgh Council | complaints handling (incl appeals procedures) | Not upheld, no recommendations | February 2018 |
| 201703049 | Greater Glasgow and Clyde NHS Board - Acute Services Division | admission / discharge / transfer procedures | Upheld, recommendations | February 2018 |
| 201703176 | North Ayrshire Health and Social Care Partnership | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | February 2018 |
| 201703557 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2018 |
| 201703692 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2018 |
| 201704147 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | lists (incl difficulty registering and removal from lists) | Upheld, recommendations | February 2018 |
| 201600143 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2018 |