Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103592 Grampian NHS Board Communication and complaints handling Upheld, recommendations April 2012
201103646 Tayside NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations April 2012
201103862 Scottish Prison Service progression Not upheld, no recommendations April 2012
201104097 NHS 24 Admission, discharge and transfer procedures Not upheld, no recommendations April 2012
201003039 Scottish Borders Council unauthorised developments: calls for enforcement action/stop and discontinuation notices Not upheld, recommendations March 2012
201004354 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, recommendations March 2012
201004523 Scottish Prison Service disciplinary charges - orderly room proceedings Some upheld, action taken by body to remedy, no recommendations March 2012
201004700 A Medical Practice, Lothian NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations March 2012
201004935 Tayside NHS Board clinical treatment; diagnosis Upheld, recommendations March 2012
201004982 Ayrshire and Arran NHS Board clinical treatment; diagnosis Some upheld, recommendations March 2012