Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201806950 | A Medical Practice in the Tayside NHS Board area | policy / administration | Upheld, recommendations | May 2019 |
| 201807573 | Greater Glasgow and Clyde NHS Board - Acute Services Division | admission / discharge / transfer procedures | Not upheld, no recommendations | May 2019 |
| 201808175 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2019 |
| 201810639 | Scottish Water | incorrect billing | Upheld, recommendations | May 2019 |
| 201702563 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | April 2019 |
| 201706515 | Forth Valley NHS Board | complaints handling | Not upheld, no recommendations | April 2019 |
| 201707109 | Lanarkshire NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | April 2019 |
| 201707309 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2019 |
| 201707407 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | April 2019 |
| 201707429 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2019 |