Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202461 Scottish Water complaints handling Upheld, recommendations April 2014
201202607 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2014
201203470 Aberdeenshire Council conservation areas, listed buildings, tree preservation orders Upheld, recommendations April 2014
201203592 River Clyde Homes estate management, open space & environment work Some upheld, no recommendations April 2014
201203729 Scottish Prison Service personal property Some upheld, recommendations April 2014
201204495 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations April 2014
201204565 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2014
201204572 Lothian NHS Board communication, staff attitude, dignity, confidentiality Some upheld, recommendations April 2014
201204670 The City of Edinburgh Council sheltered housing issues/residential homes Upheld, recommendations April 2014
201204700 Greater Glasgow and Clyde NHS Board admission, discharge & transfer procedures Some upheld, recommendations April 2014