Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201600669 | Forth Valley NHS Board | nurses / nursing care | Some upheld, recommendations | January 2017 |
| 201600789 | Scottish Children's Reporter Administration | communication staff attitude and confidentiality | Some upheld, recommendations | January 2017 |
| 201600868 | North Ayrshire Council | improvements and renovation | Not upheld, no recommendations | January 2017 |
| 201600975 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2017 |
| 201601004 | Glasgow City Council | complaints handling (incl social work complaints procedures) | Not duly made or withdrawn, no recommendations | January 2017 |
| 201601098 | Argyll and Bute Council | building standards | Some upheld, recommendations | January 2017 |
| 201601484 | Perth and Kinross Council | handling of application (complaints by applicants) | Some upheld, no recommendations | January 2017 |
| 201601727 | Cobalt Water Ltd | charging method / calculation | Not upheld, no recommendations | January 2017 |
| 201601777 | Scottish Prison Service | personal property | Not upheld, recommendations | January 2017 |
| 201601830 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |