Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201601919 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201601930 | Lothian NHS Board - Acute Division | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | January 2017 |
| 201601941 | North Ayrshire Council | secondary school | Not upheld, no recommendations | January 2017 |
| 201602166 | A Medical Practice in the Orkney NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | January 2017 |
| 201602169 | A Medical Practice in the Orkney NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | January 2017 |
| 201602308 | A Medical Practice in the the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2017 |
| 201602652 | East Lothian Council | repairs and maintenance | Upheld, recommendations | January 2017 |
| 201602676 | West Lothian Council | primary school | Not upheld, no recommendations | January 2017 |
| 201602813 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | January 2017 |
| 201602990 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | January 2017 |