Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102297 | Scottish Water | sewer flooding - external | Not upheld, no recommendations | February 2012 |
| 201102565 | A Medical Practice, Lanarkshire NHS Board | lists | Not upheld, no recommendations | February 2012 |
| 201102599 | Scottish Prison Service | health and safety | Not upheld, no recommendations | February 2012 |
| 201102614 | Dundee City Council | handling of application (complaints by opponents) | Not upheld, no recommendations | February 2012 |
| 201102688 | The City of Edinburgh Council | common repairs to former council houses | Some upheld, recommendations | February 2012 |
| 201102802 | Scottish Prison Service | access to medical care/treatment | Not upheld, no recommendations | February 2012 |
| 201102987 | University of Strathclyde | complaints handling | Not upheld, no recommendations | February 2012 |
| 201103001 | Scottish Prison Service | personal property | Not upheld, no recommendations | February 2012 |
| 200903567 | A Medical Practice, Greater Glasgow and Clyde NHS Board | Communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | January 2012 |
| 201001288 | Grampian NHS Board | Clinical treatment / Diagnosis | Upheld, recommendations | January 2012 |