Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201507478 Grampian NHS Board clinical treatment / diagnosis Some upheld, no recommendations November 2016
201507491 Perth and Kinross Council complaints handling (incl social work complaints procedures) Not upheld, recommendations November 2016
201507638 Lothian NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations November 2016
201507657 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations November 2016
201507666 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Upheld, recommendations November 2016
201507682 Business Stream incorrect billing Some upheld, recommendations November 2016
201507701 Edinburgh College special needs - assessment and provision Some upheld, recommendations November 2016
201507727 Tayside NHS Board clinical treatment / diagnosis Upheld, no recommendations November 2016
201507782 Aberdeen City Council neighbour disputes and antisocial behaviour Not upheld, no recommendations November 2016
201507788 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2016