Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201805593 | Angus Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | September 2019 |
| 201806165 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | September 2019 |
| 201806416 | Scottish Water | replacement of lead / rusted pipes | Some upheld, recommendations | September 2019 |
| 201806499 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2019 |
| 201807360 | Clear Business Water | policy / administration | Resolved, no recommendations | September 2019 |
| 201807384 | Golden Jubilee National Hospital | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201807724 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201807843 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2019 |
| 201808080 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2019 |
| 201808205 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2019 |