Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201602805 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | May 2017 |
| 201602871 | The City of Edinburgh Council | council tax | Upheld, recommendations | May 2017 |
| 201602880 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201602917 | Edinburgh Napier University | communication staff attitude dignity and confidentiality | Not upheld, no recommendations | May 2017 |
| 201602995 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Upheld, recommendations | May 2017 |
| 201603001 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201603017 | Dumfries and Galloway NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2017 |
| 201603051 | Clackmannanshire Council | complaints handling | Not upheld, no recommendations | May 2017 |
| 201603064 | Edinburgh Napier University | policy/administration | Some upheld, recommendations | May 2017 |
| 201603349 | A Dentist in the Highland NHS Board area | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2017 |