Festive closure
We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201100488 | Falkirk Council | maintenance and repair of roads | Not upheld, no recommendations | October 2011 |
| 201100605 | South Lanarkshire Council | council tax (incl community charge) | Resolved, action taken by body to remedy | October 2011 |
| 201100723 | Renfrewshire Council | repairs and maintenance of housing stock (incl dampness and infestations) | Upheld, action taken by body to remedy, recommendations | October 2011 |
| 201100839 | Queen Margaret University | academic appeal; exam results; degree classification | Some upheld, action taken by body to remedy, no recommendations | October 2011 |
| 201100869 | The City of Edinburgh Council | complaints handling (including appeals procedures) | No decision reached | October 2011 |
| 201100995 | Social Care and Social Work Improvement Scotland (SCSWIS) | complaints handling | Not upheld, no recommendations | October 2011 |
| 201100996 | Social Care and Social Work Improvement Scotland (SCSWIS) | complaints handling | Not upheld, no recommendations | October 2011 |
| 201101053 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | October 2011 |
| 201101057 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | October 2011 |
| 201101093 | A Dental Practice, Lothian NHS Board | complaints handling | Not upheld, no recommendations | October 2011 |