Festive closure

We will close at 5pm on Tuesday 24 December 2024 and reopen at 9am Friday 3 January 2025. You can still submit complaints through our online form, but we won't respond until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201801342 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations March 2019
201801381 East Dunbartonshire Council secondary school Some upheld, recommendations March 2019
201801415 Scottish Water disputed cost to repair sewer / drain Not upheld, no recommendations March 2019
201801567 Shetland Islands Council home helps / concessions / grants / charges for services Not upheld, no recommendations March 2019
201801684 Scottish Water sewer flooding - external Not upheld, no recommendations March 2019
201801693 East Dunbartonshire Health and Social Care Partnership child services and family support Some upheld, recommendations March 2019
201801816 Fife Council secondary school Not upheld, no recommendations March 2019
201802259 South Ayrshire Council communication / staff attitude / confidentiality Upheld, recommendations March 2019
201802641 South Lanarkshire Health and Social Care Partnership care in the community Upheld, recommendations March 2019
201803163 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations March 2019